FAQ

Frequently Asked Questions

1. How does the 3-hour pickup window work?

When you book a time slot (e.g., 8:00 AM), that marks the start of our arrival window. Our driver will arrive at your location anytime between 8:00 AM and 11:00 PM. We will send you a text notification 1 hour before we arrive so you know we’re on our way!

2. Is there a minimum order size?

We have a $30.00 minimum charge for all pickup orders. This covers up to 15 lbs of laundry. If your load is heavier than 15 lbs, it is simply billed at a flat rate of $2.00 per pound.

3. Do I need to be home for pickup or delivery?

Not at all! Many of our clients prefer to leave their laundry in a designated spot (like a porch or side gate). Just let us know where to look in the "Notes" section when you book. Please ensure your clothes are in a disposable bag or a cinch-up laundry bag you don't mind us transportng.

4. How do I know how much my laundry weighs?

We weigh your laundry using professional scales once it reaches our facility. We will then send a digital invoice to your email via Square. You can pay securely online with a credit card, Apple Pay, or Google Pay.

5. When will I get my clean clothes back?

Our standard turnaround time is 24 hours-48 hours. If we pick up on Monday morning, you can expect your fresh, folded laundry back before or by Wednesday morning during that same 3-hour window.

6. Can you handle special care items or specific detergents?

Absolutely. If you prefer us to use a hypoallergenic/scent-free detergent, please include those instructions in the "Notes" section when booking. If the request is more specific, send us a message to confirm we can accommodate appropriately. 

• Note: We do not currently offer dry cleaning services. We recommend checking your garment tags to ensure they are safe for a standard machine wash and tumble dry.

7. Do you offer commercial accounts or bulk pricing?

Yes, we do! We handle laundry for salons, gyms, Airbnbs, and other local businesses. Because commercial needs vary by volume and frequency, we handle these on a case-by-case basis. Please message us directly with your estimated weekly weight and pickup frequency so we can confirm our current capacity and provide you with a custom quote.